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jfricker's avatar
jfricker
Explorer | Level 3
2 years ago

Cannot access someone else's Dropbox folder

Our company has a Dropbox folder we all use to share files. We have a new manufacturer that we are working with that has their own Dropbox folder. A link to their folder was sent to all of use but so...
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  • Nancy's avatar
    Nancy
    2 years ago

    Hey jfricker, hope it’s OK to jump in, too. 

     

    Can you please ask from the owner of the folder to try Jay’s suggestion, and let us know if it helps? 

     

    If not, we’ll troubleshoot this further.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey jfricker, thanks for reaching out to the Dropbox Community this Friday.

 

Would you mind sending us a screenshot of the error that the recipients who can't access the folder are getting?

 

Just make sure any personal info is hidden on the screenshot.

 

Thanks in advance.

jfricker's avatar
jfricker
Explorer | Level 3
2 years ago

Hope this helps!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot, jfricker!

     

    If the users that are having this issue go to their Shared tab, do they see the folder there? And are they able to add it?

    • jfricker's avatar
      jfricker
      Explorer | Level 3
      2 years ago
      No it shows early then won’t open and disappears
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jfricker. could you try changing the name of the shared folder so that it's shorter and without any symbols in it to see if this helps?

    • jfricker's avatar
      jfricker
      Explorer | Level 3
      2 years ago

      he link is not our company's folder it is a folder from another company we represent. The link was sent to us.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey jfricker, hope it’s OK to jump in, too. 

         

        Can you please ask from the owner of the folder to try Jay’s suggestion, and let us know if it helps? 

         

        If not, we’ll troubleshoot this further.

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