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Forum Discussion

Stephen Armytage's avatar
Stephen Armytage
Helpful | Level 5
3 months ago

Can't create MS Word docs in Dropbox anymore

I'm a long-term user of Dropbox and I love it's use ability and function. To my dismay, in the past year or so I seem to have lost the ability to create Microsoft Word documents in Dropbox. This is a ...
Android
Create
Dropbox Plus
Mobile
Third Party Integrations
RyanFromDropbox's avatar
RyanFromDropbox
Icon for Dropbox Product Manager rankDropbox Product Manager
3 months ago

Hi, Stephen Armytage -- I'm on the Product team here at Dropbox. Thanks so much for flagging this issue! That sounds really frustrating -- and our team's going to look into this.

 

A couple of questions to help us triage:

 

  • How long ago did you start experiencing this issue?
  • Are you on the latest version of the Dropbox app from the Play Store?
  • What kind of Android device are you using?
  • Can you briefly explain the workaround you're using, so that our team can dig into potential functionality/behavior differences? 

Thanks in advance for the information!

 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Stephen Armytage ,

     

    I apologise for the frustration of dealing with this issue.

     

    Just wanted to let you know that we are fully aware of the problem you are experiencing.

     

    While I wish I could provide more great news, no changes or updates are planned for the near future.

     

    I appreciate your understanding and patience while our teams work through this.

     

    If there is anything else I can do to assist you or answer any additional questions, please let me know.

    • Stephen Armytage's avatar
      Stephen Armytage
      Helpful | Level 5
      3 months ago

      Hi there,

      Thanks for your response. So in plain English are you saying you are aware of the issue, however you don't plan to address this issue?

      Cheers,

      Stephen

  • Stephen Armytage's avatar
    Stephen Armytage
    Helpful | Level 5
    3 months ago

    Hi Ryan,

    Thanks for responding to me so quickly 🙂

    Judging by the response below it's a known issue. Question, will there be a fix in the future or not?

    Cheers and thanks,

    Stephen

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi Stephen Armytage ,

       

      Thanks for reaching out to us.

       

      We truly appreciate your patience in this matter and want you to know that we’re aware of the issue you're experiencing.

       

      Our team is working on a solution, but we don't have a timeline to share right now.

       

      Rest assured, we're keeping a close eye on things and will keep you updated as we make progress.

       

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