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Forum Discussion

mkmr484's avatar
mkmr484
Helpful | Level 6
3 years ago

Can't install dropbox

Hello developers, I am unable to install new version of dropbox. My PC is HP EliteOne 1000 G1 27-in 4K UHD AiO Before it was correctly but now it is not showing in System Tray and also not sync...
Desktop
Dropbox Basic
Install
Sync
Windows
  • mkmr484's avatar
    mkmr484
    3 years ago

    I have installed and uninstalled dropbox many times, does not work. Reseeting PC didn't work. At last I have format my c-drive and installed windows. Now Its working. Installing windows to run an application nobody likes. I request the developer to add a powerful uninstaller to dropbox which may ask user to remove dropbox completely while uninstalling.

Brno's avatar
Brno
Explorer | Level 3
2 years ago

I'm not able to install new version of Dropbox, I've downloaded last one full version "Dropbox 185.4.6054 Offline Installer.x86.exe". I'm working on Win10 as admin user, many years using Dropbox. Recently days it direct me to update old version, but update was wrong. So, I've uninstall Dropbox and want to install new one.

When I start installer (both user or admin), it is seen in Process manager, but in 2 seconds it stops without any warning, any window on screen, nor any errors in system log. What's wrong, how to install this version ?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Brno, thanks for bringing this to our attention.

     

    Can you please check out this article with some common troubleshooting steps for installing issues (where applicable), to see if they help?

      • Brno's avatar
        Brno
        Explorer | Level 3
        2 years ago

        Now, I tried to clean both registry and directories from all of Dropbox, restart PC, and tried to install it again... Anew nothing...

         

        But I have Dropbox update log ( DropboxUpdate.log-2023-10-20-08-59-12-432-7896-finished ), can I send it to you ?

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