Ciao Mauro, da poche settimane ho lo stesso problema. Al momento, anche con l'assistenza dei tecnici di Dropbox, nessuno è riuscito a risolverlo. Ho eseguito la disinstallazione e reinstallazione dell'app, rinominato la cartella originaria di Dropbox sul mio PC, e ricreata, ma anche quando viene ricreata dalla nuova installazione di Dropbox e seleziono le cartelle da sincronizzare, tutto torna come prima. Non riesco ad aprirle da esplora file, ma riesco ad aprirle sfogliando le cartelle del mio pc da un qualsiasi browser. Alla fine tu sei riuscito a risolvere il problema?
Ti dispiacerebbe chiarire quando hai iniziato a notare questo tipo di comportamento?
Se potessi anche dirmi il sistema operativo del dispositivo che stai utilizzando, insieme alla versione di Dropbox lì, sarebbe fantastico.
Hai anche menzionato di aver contattato il nostro team di supporto. Fammi sapere il riferimento del numero del tuo biglietto, così posso individuarlo da parte mia e controllare il processo che è stato seguito lì.
Fammi sapere di più e partiremo da lì.
PS: ho incluso una traduzione automatica del mio messaggio sopra. Ci scusiamo per eventuali errori che potresti trovare.
Would you mind clarifying when you first started noticing this type of behavior?
If you could also let me know the OS of the device you're using, along with the version of the Dropbox version there, that'd be amazing.
You also mentioned that you've contacted our Support team. Let me know your ticket number reference, so I can locate it on my end, and check the process that has been followed there.
Let me know more, and we'll take it from there.
PS: I've included an automated translation of my message above. Apologies for any mistakes you may find.
Thank you so much for the ticket number reference Alberto Fabrici!
I can see that the agent suggested an advanced re-install already but this didn't work.
In this case, I believe that your case might be escalated to our Specialized agents. But please hang tight, and Jack will get back to you as soon as possible with further steps.
Thank you!
About Create, upload, and share
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Ciao
\n
\n
Ho un problema da qualche tempo su un pc fisso con windows 10 Pro
\n
Praticamente non riesco ad accedere tramite le cartelle del pc di windows 10 Pro
\n
Clicco e rimane in attesa senza accedere alle foto ecc.
\n
Invece tramite web funziona tutto
\n
In altre macchine funziona senza nessun problema
\n
come posso risolvere
\n
Grazie
\n
Mauro
\n
","body@stringLength":"1351","rawBody":"
Ciao
\n
\n
Ho un problema da qualche tempo su un pc fisso con windows 10 Pro
\n
Praticamente non riesco ad accedere tramite le cartelle del pc di windows 10 Pro
\n
Clicco e rimane in attesa senza accedere alle foto ecc.
\n
Invece tramite web funziona tutto
\n
In altre macchine funziona senza nessun problema
\n
come posso risolvere
\n
Grazie
\n
Mauro
\n
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...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw2NjM0MzUsNjYzNDM1","node":{"__ref":"ForumReplyMessage:message:663435"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw2NjM0MzUsNzY4MjMy","node":{"__ref":"ForumReplyMessage:message:768232"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw2NjM0MzUsNzY4NDk5","node":{"__ref":"ForumReplyMessage:message:768499"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:663327":{"__typename":"Conversation","id":"conversation:663327","solved":false,"topic":{"__ref":"ForumTopicMessage:message:663327"},"lastPostingActivityTime":"2024-05-06T06:18:56.041-07:00","lastPostTime":"2024-05-06T06:18:56.041-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:663327":{"__typename":"ModerationData","id":"moderation_data:663327","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:663327_2":{"__typename":"Revision","id":"revision:663327_2","lastEditTime":"2023-02-26T23:06:29.759-08:00"},"CachedAsset:theme:customTheme1-1741685902047":{"__typename":"CachedAsset","id":"theme:customTheme1-1741685902047","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi Mauro64, sorry to hear you're having issues with this.
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Can you please let us know the exact OS version of the affected computer?
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Also, what's the desktop app's exact status and version as shown in its system tray at the moment?
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Any additional information is more than welcome!
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---
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Ciao Mauro64, mi dispiace sentire che stai riscontrando problemi con questo.
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Potete per favore farci sapere la versione esatta del sistema operativo del computer interessato?
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Inoltre, qual è lo stato e la versione esatti dell'app desktop come mostrato nella sua barra delle applicazioni al momento?
Hi , sorry to hear you're having issues with this.
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Can you please let us know the exact OS version of the affected computer?
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Also, what's the desktop app's exact status and version as shown in its system tray at the moment?
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Any additional information is more than welcome!
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---
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Ciao , mi dispiace sentire che stai riscontrando problemi con questo.
\n
\n
Potete per favore farci sapere la versione esatta del sistema operativo del computer interessato?
\n
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Inoltre, qual è lo stato e la versione esatti dell'app desktop come mostrato nella sua barra delle applicazioni al momento?
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Ogni informazione aggiuntiva è più che benvenuta!
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:663435_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 4","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1833334":{"__typename":"User","id":"user:1833334","uid":1833334,"login":"Alberto Fabrici","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-04T07:10:51.994-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1833334"},"ModerationData:moderation_data:768232":{"__typename":"ModerationData","id":"moderation_data:768232","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:768232":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1833334"},"id":"message:768232","revisionNum":1,"uid":768232,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:663327"},"conversation":{"__ref":"Conversation:conversation:663327"},"subject":"Re: Cartella di windows 10 pro non fa accedere a cartelle Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:768232"},"body":"
Ciao Mauro, da poche settimane ho lo stesso problema. Al momento, anche con l'assistenza dei tecnici di Dropbox, nessuno è riuscito a risolverlo. Ho eseguito la disinstallazione e reinstallazione dell'app, rinominato la cartella originaria di Dropbox sul mio PC, e ricreata, ma anche quando viene ricreata dalla nuova installazione di Dropbox e seleziono le cartelle da sincronizzare, tutto torna come prima. Non riesco ad aprirle da esplora file, ma riesco ad aprirle sfogliando le cartelle del mio pc da un qualsiasi browser. Alla fine tu sei riuscito a risolvere il problema?
Ciao Mauro, da poche settimane ho lo stesso problema. Al momento, anche con l'assistenza dei tecnici di Dropbox, nessuno è riuscito a risolverlo. Ho eseguito la disinstallazione e reinstallazione dell'app, rinominato la cartella originaria di Dropbox sul mio PC, e ricreata, ma anche quando viene ricreata dalla nuova installazione di Dropbox e seleziono le cartelle da sincronizzare, tutto torna come prima. Non riesco ad aprirle da esplora file, ma riesco ad aprirle sfogliando le cartelle del mio pc da un qualsiasi browser. Alla fine tu sei riuscito a risolvere il problema?
Grazie, Alberto
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Ti dispiacerebbe chiarire quando hai iniziato a notare questo tipo di comportamento?
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Se potessi anche dirmi il sistema operativo del dispositivo che stai utilizzando, insieme alla versione di Dropbox lì, sarebbe fantastico.
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Hai anche menzionato di aver contattato il nostro team di supporto. Fammi sapere il riferimento del numero del tuo biglietto, così posso individuarlo da parte mia e controllare il processo che è stato seguito lì.
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Fammi sapere di più e partiremo da lì.
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PS: ho incluso una traduzione automatica del mio messaggio sopra. Ci scusiamo per eventuali errori che potresti trovare.
Would you mind clarifying when you first started noticing this type of behavior?
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If you could also let me know the OS of the device you're using, along with the version of the Dropbox version there, that'd be amazing.
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You also mentioned that you've contacted our Support team. Let me know your ticket number reference, so I can locate it on my end, and check the process that has been followed there.
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Let me know more, and we'll take it from there.
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PS: I've included an automated translation of my message above. Apologies for any mistakes you may find.
Ti dispiacerebbe chiarire quando hai iniziato a notare questo tipo di comportamento?
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Se potessi anche dirmi il sistema operativo del dispositivo che stai utilizzando, insieme alla versione di Dropbox lì, sarebbe fantastico.
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Hai anche menzionato di aver contattato il nostro team di supporto. Fammi sapere il riferimento del numero del tuo biglietto, così posso individuarlo da parte mia e controllare il processo che è stato seguito lì.
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Fammi sapere di più e partiremo da lì.
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PS: ho incluso una traduzione automatica del mio messaggio sopra. Ci scusiamo per eventuali errori che potresti trovare.
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---
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Hey there, , thanks for posting here!
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Would you mind clarifying when you first started noticing this type of behavior?
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If you could also let me know the OS of the device you're using, along with the version of the Dropbox version there, that'd be amazing.
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You also mentioned that you've contacted our Support team. Let me know your ticket number reference, so I can locate it on my end, and check the process that has been followed there.
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Let me know more, and we'll take it from there.
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PS: I've included an automated translation of my message above. Apologies for any mistakes you may find.
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Hi Megan, case is still open, you can read complete story at Ticket n. 23679156
Hi Megan, case is still open, you can read complete story at Ticket n. 23679156
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Thank you so much for the ticket number reference Alberto Fabrici!
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I can see that the agent suggested an advanced re-install already but this didn't work.
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In this case, I believe that your case might be escalated to our Specialized agents. But please hang tight, and Jack will get back to you as soon as possible with further steps.
Thank you so much for the ticket number reference !
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I can see that the agent suggested an advanced re-install already but this didn't work.
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In this case, I believe that your case might be escalated to our Specialized agents. But please hang tight, and Jack will get back to you as soon as possible with further steps.
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Thank you!
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Dropbox Staff
