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Forum Discussion
Corrupted Folders/Photos when uploading
When I uploaded files, the folders uploaded but were empty. Also, individual photo visible initially, but then when trying to move it. there is a small box but no photo. Trying to get help has been ...
Jay
Dropbox Staff
Dropbox StaffHi UnhappyClient, thanks for bringing this to our attention.
Could you clarify exactly what you see on the Dropbox site after the files were uploaded, and what happens when you try to open them?
A screenshot of this would help greatly.
This will help me to assist further!
These are files which contents disappeared:
All of these folders (plus many more are empty)
Hoping that I can regain these before my "100gb get's wiped out.
- Hannah
Sorry to jump in here, UnhappyClient, but can you give us some more info on how you uploaded all these folders?
Did you use our website to do so?
How large was the entire upload in size and did the upload appear to finish successfully?
Thanks, Hannah!
If i can recall, i just copied/moved them. It created a "My Dropbox Move" folder It appeared to have everything there until I looked into the folders and found most pictures were not there. There were a lot of loose pictures, but it doesn't seem nearly complete. This, obviously is discouraging,
Also, my apologies for my reaction, but this method of getting answers/solutions is a poor substitute for customer service. It's like a slow motion wack-a-mole.
Would greatly appreciate any help you can provide.
fr
- Hannah
Hey UnhappyClient, thanks for your reply.
The support options you have available, depend on the plan you have, but hopefully, we can get to the bottom of this here.
Can you please clarify how you moved/copied the files?
Did you move this "My Dropbox Move" folder into your local Dropbox folder or did you drag and drop it to the website?
And do you remember how large the upload was? Was it perhaps more than 50 GB?
