One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Joe_a20240220
2 days agoNew member | Level 1
Deleted folder and files are still accessible via shared link.
I shared a folder of files a two years ago. Today I found that i have deleted the folder and the underlying files.
[shared link removed]
However, the link still works, the files still show up in the download page, and files are still able to be downloaded.
To be clear, the folder and files do not exist locally on disk nor on the original dropbox.com location. I physically deleted them. So they should not be accessible via the shared linked, yet they are.
To clarify, I DO delete this folder with its contents via www.dropbox.com and it can'T now be found in my Deleted files page, but the shared link still works
- Nancy
Dropbox Staff
Thanks for letting us know about this here, Joe_a20240220!
I’ve removed your shared link just in case, since this is a public forum and anyone would be able to see and access it.
Now, regarding your Deleted files page, do you mean that you can see the folder and files there? Can you send me a full screenshot of the page?
Also, is it possible that you have a copy of these files in a different location of your account and they're the ones that have been shared via link instead?
Keep me posted for more info.
- Joe_a20240220New member | Level 1
Hi
If I use a public computer, I can still see the files shared through my account via the shared link.
If I log in to my account from my mobile phone and click on the same shared link, it will show that there is no folder.
And I did delete the entire folder from Dropbox.com, the files also disappeared.- Jay
Dropbox Staff
Hi Joe_a20240220, are you certain that this shared link is associated with your current Dropbox account, and doesn't belong to another Dropbox account under a different email address?
Could you try recovering the files from the deleted files page, which might restore the shared link, so that you can first delete the link, and then the files?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!