You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
9 months ago

Desktop App - Selective Sync not showing all folders

We have a lot of files on our company Dropbox account.  So much that we absolutely can't have our entire library indexed let alone synced.  For this reason, the 'Selective Sync' tool in the desktop a...
Desktop
dropbox business
Sync
  • Megan's avatar
    Megan
    8 months ago

    Hey everyone! 

     

    I got an update, that everything is now resolved. 

     

    Feel free to check this on your end, and let us know if you face any issues. Thank you!

Contoured_TL's avatar
Contoured_TL
Helpful | Level 6

Ticket #23441006

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for the ticket number, Contoured_TL, I just replied to you on that email thread, so we'll continue working on this together.

  • mesch's avatar
    mesch
    Helpful | Level 6
    9 months ago

    I am having a similar issue. All of a sudden  my selective sync window on Mac is not displaying all of the online dropbox folders. Dropbox > Preferences > Sync > Select Folders

     

    Dropbox.com shows proper updating so Dropbox is correctly working back and forth with my Mac. The iPhone app shows correct updating of my files. The issue is with the missing folders in the Mac "selective sync" window. I've reinstalled, unlinked, relinked, indexed all files, synched again etc. "Your files are up to date". As soon as I make a change or add a new file to a folder it isn't reflected in the selective sync window (but it does show up properly on dropbox.com) so I cannot sync and remove it from my computer. Recently updated my Mac OS to 14.4

     

    I've spent hours troubleshooting and can't find a solution. This is greatly impacting my workflow and I'm close to switching to another cloud based system.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey mesch - thanks for your report. 

       

      I just wanted to mention that our team is aware of this issue and working on a fix at the moment.

       

      We'll let you know more as soon as we have an update.

      • mesch's avatar
        mesch
        Helpful | Level 6
        9 months ago

        Thank you! That is great to know it's not just me. Can you possibly respond when it is fixed? Or do you have a time estimate?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!