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staci22's avatar
staci22
Explorer | Level 3
4 months ago

Dropbox application stuck on "Indexing..." on Mac Ventura 13.6

My dropbox has been indexing for close to 2 weeks. ventura 13.6.7 I've tried: logging in/out reinstalling dropbox app   Contacted help and they suggested I do selective sync. That didn't h...
Desktop
Mac
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staci22's avatar
staci22
Explorer | Level 3

first ticket: Ticket #24074999: Dropbox Support Chat 
second ticket: Ticket #24082805: Dropbox Support Chat 

 

lots of files, how do I know if I am using the file provider version?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the ticket numbers, staci22.

 

About the version of the app, if your Dropbox folder is in ~/Library/CloudStorage, then you're using the File Provider version.

 

Also, I see that your second ticket was actually sent to our specialists, so I've added your comments here as well and raised the priority of the ticket.

 

Once the team has reviewed your case, they'll get back to you on what steps you need to follow, etc.

  • staci22's avatar
    staci22
    Explorer | Level 3
    4 months ago

    just heard from someone and they manually trigered a re-indexing which I can see is working at the moment.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Happy to hear that, staci22!

       

      Hopefully, that'll do the trick and fix this for you.

       

      Keep us updated.

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