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dimalique's avatar
dimalique
Helpful | Level 6
5 years ago

Dropbox asks if I want to remove a document right after I save it

For the last couple of days, whenever I have saved a Photoshop or an Illustrator document to Dropbox, I have received a pop-up message right afterwards that says: "Remove "name of document" from yo...
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey dimalique, thanks for reporting. 

Sorry to hear you are having trouble. Can you post a screenshot of the error message you described please? 
 
I will also need to know what version of Dropbox you have installed on the device giving you the error. 
 
Thank you! 
  • dimalique's avatar
    dimalique
    Helpful | Level 6
    5 years ago

    Hello! This is a screenshot of the message:

    dropbox_screenshot_1.png

    I am using Dropbox v88.4.172 on all my devices.

    Thank you.

    dimalique

     

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      I understand what is going on now! :slight_smile:

      Thanks for posting this screenshot Dimalique. 

      So, this message is a security notification that informs you, that dragging a file out of the local Dropbox folder, will sync as a deletion of this file for all of your devices and the Dropbox cloud. 

      The file will still exist in the location that you will drop it. Outside of Dropbox. Did you try to move this file out of your local Dropbox folder? 

      Get back to me with any questions or concerns. 

      • dimalique's avatar
        dimalique
        Helpful | Level 6
        5 years ago

        Hi! I just want to see if I have this right. When I open an Adobe file from my Dropbox folder on my local machine, make changes, and press save, Dropbox believes I'm dragging that file out of the local Dropbox folder and wants to delete it from all other folders? I'm not changing the folder in which I am saving the document. I'm simply saving the changes I have made to the file itself.

        dimalique

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