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Forum Discussion
Dropbox Backup isn't backing up all of my files, even though desktop app's up to date
although it says it's up to date, most files aren't backed up. It used to work fine, stopped for reasons never explained to me (email support just responds every few days with basic generic info tha...
Nancy
Dropbox Staff
Dropbox StaffSorry to hear about this, jupiterfarmer.
First off, I’d like you to send me your ticket number here and I’ll check it for you.
Other than that, which computer folders are you trying to back up exactly?
I'd also like a screenshot of the plan you see on this page.
Keep me posted for any updates.
Thank you Nancy, I appreciate the help. Ticket # is Ticket #23450697 and for some reason they sent me another automated response with this ticket # today: Ticket #23480108 , and before that it was Ticket #22944645 which they erroneously marked as solved. The first guy wasted at least a week giving me generic info, then someone tried to help me for a while, then I took a long break (with no backups happening), and now I have implemented the "fix" the last guy provided but it doesn't work, so I'm back to a new guy giving me generic info again. Pic is below. I am trying to back up PC/Documents.
I forgot to mention also, I access my backed up files via FileExplorer on a laptop and a Surface, this now no longer works but used to work fine.
- Nancy
Thanks for the additional info and the screenshot! I had a look into our system, and was able to locate your latest ticket, which seems to have been escalated to our specialized team.
Since we don't have any account visibility on the forum, I’d suggest continuing with them directly. However, to make sure our team looks into this as soon as possible, I’ve also left them an internal note on your behalf.
you already told me this a week ago and then decided I needed to just let support figure it out. they sent me an email finally, asking me for a video. I'm probably switching to Sync. Support no good. thanks.
