Forum Discussion

banbikas's avatar
banbikas
Explorer | Level 3
2 years ago

Dropbox can never finish syncing because one folder is locked by another user.

I cannot remove or edit the two Word files within a locked folder.  This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacOS Finder).

The folder's creator is no longer available to contact.

While Dropbox cannot complete syncing, I cannot update to the new Dropbox system for MacOS

desktop
Error Messages
sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey banbikas, sorry to hear you're having issues with this.

     

    Have you tried doing this via the website instead of doing it on your computer? 

     

    Can you also send us a screenshot of the error you mentioned so that we can have a look too?

     

    Thanks!

    • banbikas's avatar
      banbikas
      Explorer | Level 3
      2 years ago

       

       Here are two screenshots of the problem.  The first shows the message I get when I respond to the prompt to update Dropbox to the new MacOS platform.  The message at the foot of my Dropbox drop-down menu item from the upper task bar always shows the message 'Syncing Mongolia LV report'.

      The second screenshot shows that this folder 'Mongolia LV report' cannot be updated - it is 'Locked' and I have only 'Read only' permissions.

      I would like to remove the folder from my Dropbox account, but it can neither be deleted directly or moved to the Trash.

       

      No, I have not tried doing this via the website.  I haven't used the website directly for quite a long time.

       

      Appreciate any advice you can offer

      Thanks

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Can you also send us a screenshot of the app's exact status as shown in your menu bar banbikas ?

         

        Apart from that, can you try removing the folder via the website and let me know how it goes? 

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