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NoaMB's avatar
NoaMB
Explorer | Level 4
8 years ago

dropbox couldn't find any new photos or videos on iphone

I have Dropbox installed on my computer, and when I plug in my phone I get the message, "dropbox couldn't find any new photos or videos on iphone" when in fact there are lots of new images and videos...
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  • mvera's avatar
    mvera
    8 years ago

    I know how to fix this, at least it worked for me, so first, make sure to download the latest version of Dropbox, then go to the menu tray, you know where the little Dropbox icon is next to WIFI signal, click there, then click the gear icon, preferences, account and click "unlink this dropbox", it will log you off from Dropbox account and that's okay, log in again  and connect your iPhone again and voila! I decided to share my experience, so anyone finds it easy to solve, it took me quite a while to figure out, after trying everything, restarting, redownloading, etc... 

  • dpbraun15071's avatar
    dpbraun15071
    8 years ago

    It's been intermittent for me, but when it happens, I was able to resolve it by 

     

    1. clicking on the dropbox icon
    2. clicking on the settings gear
    3. clicking on preferences
    4. clicking on the import tab
    5. unchecking the "Enable camera uploads for..." checkbox
    6. Closing that options screen
    7. Repeat steps 1-4 above
    8. checking the "Enable camera uploads for..." checkbox

    Then it started importing everything

Kora's avatar
Kora
Icon for Dropbox Staff rankDropbox Staff

Hi NoaMB,

 

Try following the steps below:

 

• Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel
• Choose "Preferences".
• Go to the "Import" tab.
• Uncheck and check again "Enable camera uploads for".

 

This will reset your Camera Upload settings for all your devices. So when you connect a device, Dropbox will ask you if you want to import pictures from it.

 

If the above won't help then you will have to email Dropbox Support for more personalised help :)

 

Kora

jqgsninimo's avatar
jqgsninimo
Explorer | Level 4
8 years ago
Thanks, worked just fine.

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