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Forum Discussion
dropbox couldn't find any new photos or videos on iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "dropbox couldn't find any new photos or videos on iphone" when in fact there are lots of new images and videos...
I know how to fix this, at least it worked for me, so first, make sure to download the latest version of Dropbox, then go to the menu tray, you know where the little Dropbox icon is next to WIFI signal, click there, then click the gear icon, preferences, account and click "unlink this dropbox", it will log you off from Dropbox account and that's okay, log in again and connect your iPhone again and voila! I decided to share my experience, so anyone finds it easy to solve, it took me quite a while to figure out, after trying everything, restarting, redownloading, etc...
It's been intermittent for me, but when it happens, I was able to resolve it by
- clicking on the dropbox icon
- clicking on the settings gear
- clicking on preferences
- clicking on the import tab
- unchecking the "Enable camera uploads for..." checkbox
- Closing that options screen
- Repeat steps 1-4 above
- checking the "Enable camera uploads for..." checkbox
Then it started importing everything
Sanchez
Dropbox Staff
Dropbox Staff
Thank you, @Sanchez. I'll keep an eye on it, but it's disconcerting, because when the USB process syncs and grabs some photos, I've always assumed it grabbed all of them. It was only because I happened to look for a particular photo and noticed that it wasn't synced that I discovered the problem. It turns out Dropbox was missing around a hundred photos and videos.
- Sanchez
