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PTB_9's avatar
PTB_9
Explorer | Level 3
2 years ago

DropBox creates duplicate screenshots on the app.

#MacOS - when I take a partial screenshot on my Macbook (CMD+Shift+4), it seems DropBox creates duplicate copies of the same screenshot. Sometimes I get 2 or 3 dups, other times there are up to 5 dups. Is there a setting or something in DropBox that prevents the creation of duplicate files (.png) when taking a screenshot?

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  • Jay's avatar
    Jay
    2 years ago

    Hi PTB_9< if you disable the screenshot feature in the desktop app, and then take a screenshot, does the same issue occur?

     

    What about when you quit the Dropbox desktop application completely?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi PTB_9, welcome to our Community! 

     

    Have you enabled your screenshots to be saved to Dropbox automatically, as mentioned here? 

     

    What is the version of the app that you have installed on your device?

     

    Let me know more, and we'll take it from there. 

    • PTB_9's avatar
      PTB_9
      Explorer | Level 3
      2 years ago

      Hi Megan, yes I've downloaded and installed the latest version (v162.4.5419)of Dropbox app for MacOS Monterey 12.6.1, and have checked the box to "Share screenshots and screen recordings using Dropbox", but it's still happening. I just took a new screenshot and Dropbox created 3 additional copies of the original screenshot in the folder: "Screenshots" under the Dropbox location.  I used CMD+SHIFT+4 to take the screenshot. All is showing fine in the screenshot but there are now 4 total files (1 original + 3 exact copies).

      This is what's showing up in the folder (Screenshots):

      Screen Shot 2022-11-30 at 4.03.10 PM.png

      Screen Shot 2022-11-30 at 4.03.10 PM(2).png

      Screen Shot 2022-11-30 at 4.03.10 PM(3).png

      Screen Shot 2022-11-30 at 4.03.10 PM(4).png

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the extra info, PTB_9! 

         

        Can you please take one more step with me and disable/re-enable the feature via your app preferences? 

         

        I’d like to see if this will help with the issue you’re having.

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