We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Papa Bear's avatar
Papa Bear
Explorer | Level 3
10 months ago

Dropbox cuts out the first 8 seconds of my video during uploading

The last 2 videos uploaded in Dropbox have cut out the first 8 seconds of the video. The videos are about 2 - 3 minutes and less than 100mb. Is there a solution to the problem?
Preview
Sync
upload
Papa Bear's avatar
Papa Bear
Explorer | Level 3
I used the Dropbox folder on my computer.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks, Papa Bear.

 

When you preview them on dropbox.com, do you see the same?

 

Do you still have the originals? If you upload them from the website, what do you see?

  • Papa Bear's avatar
    Papa Bear
    Explorer | Level 3
    10 months ago

    Thanks Hannah. 

    Preview on Dropbox reveals the same issue. I removed the video, and then reloaded it on the website. The result was the same. The first part is missing. Appreciate any ideas on how solve the problem.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks, if you uploaded via the desktop app, then it shouldn't lose any part of the video. Even if done via the site, the video should be complete, though rarely there can be some issues for much larger file sizes.

       

      Could you confirm this by showing a screenshot of the original video runtime, and then the same for the uploaded video?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        10 months ago

        If the video is indeed being cut off, it's curious that it's at the 8 second mark. That's the same point in the video where the thumbnail for the video is pulled from.

    • Papa Bear's avatar
      Papa Bear
      Explorer | Level 3
      10 months ago

      FYI. I loaded the video on my YouTube channel and it did fine. Nice to know what Dropbox is doing.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the info, when you get the chance, please attach the screenshots so we can investigate this in more detail.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!