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Forum Discussion

eabeck's avatar
eabeck
New member | Level 2
3 years ago

Dropbox Desktop App - files not appearing

Hi there,   I have just downloaded the Dropbox app for PC. It's installed successfully however only one of my folders is appearing. I only have two folders on Dropbox.com One of the folders app...
Desktop
Sync
  • Walter's avatar
    Walter
    3 years ago

    Hey eabeck, sorry to hear about your syncing issue.

     

    Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing?

     

    Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps?

     

    Keep me in the loop!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey eabeck, sorry to hear about your syncing issue.

 

Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing?

 

Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps?

 

Keep me in the loop!

  • eabeck's avatar
    eabeck
    New member | Level 2
    3 years ago

    THANK YOU!!!

     

    The folder contained this character ":".... all fixed now! Problem solved. It appeared right away on the desktop app when I changed the folder name.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      No biggie eabeck - I'm just happy I could help.

       

      Take care and see you around the Community!

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