We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Viqhaas M.
10 years agoNew member | Level 1
Dropbox is re-syncing my files again?
Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
- 8 years ago
I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.
I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.
I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.
akokkone
8 years agoExplorer | Level 4
Opened the computer, almost 800 000 files syncing, wlan connection slowing down. Am I supposed to just wait until it's done?
- Sanchez8 years agoDropbox StaffHey DOsinga & akokkone,A re-indexing is a possibility, but it shouldn’t take long. Performance is effected if you have over 300,000 files, however.Can you give me some more detail on your respective cases? Have there been any operating system updates/upgrades recently? Was there anything else that may have changed just prior to this syncing?Thanks!
- DOsinga8 years agoHelpful | Level 5
I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.
I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.
I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.
- akokkone8 years agoExplorer | Level 4
I cannot find such a file, even though my hidden files are visible and I've followed through the paths found with several posts about clearing the cache. "filecache.dbx" doesn't seem to exist on my computer. I did find ".drobox.cache" with four subfolders.
(OS 10.12.4 Macbook, two different db accounts installed)
- lidag4 years agoExplorer | Level 4
Same problem with resyncing all my files (obviously this has not been sorted out (Dec. 2020!). And no, with South Africa's pathetic IT infrastructure it takes DAYS to resync. I am not impressed.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!