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Forum Discussion

Viqhaas M.'s avatar
Viqhaas M.
New member | Level 1
10 years ago

Dropbox is re-syncing my files again?

Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
Desktop
Sync
  • DOsinga's avatar
    DOsinga
    8 years ago

    I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.

     

    I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.

     

    I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.

denzil's avatar
denzil
New member | Level 2

This seems to happen on my Windows 10 machine whenever I move a folder within the Dropbox folder structure (e.g. just grouping files, or consolidating folders).  With over 600,000 files, this takes DAYS to finish.  I've a 60Mbps Internet link and an M.2 hard drive, so I'm not I/O limited.

 

Come on Devs, why does this happen so frequently, yet take so long?  I can understand the purpose, but it becomes a showstopper when you want to use/update files, and you can't use Dropbox for days at a time!

Michael L.52's avatar
Michael L.52
Helpful | Level 6
7 years ago

I have had a great experience with Dropbox, having had my 1TB 90-99% full variably over the last 1 year plus and no significant issues.

 

Only recently, in the last week or so, Dropbox decides to re-sync all files (~250,000) that are selectively synced on my work Macbook Pro every time I open my laptop for the day. It goes relatively fast (1 hour or so), but is a problem.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    This sounds like a re-indexing, as re-syncing all those files would take much longer. This can happen if you run a beta version of our app. Check to see that you are using a stable version, denoted by a xx.4.xx, instead of the beta xx.3.xx. 

    If the issue continues, go ahead and submit a support ticket here, so our team can investigate further. 

    Cheers!  
    • HollisHoHo's avatar
      HollisHoHo
      Helpful | Level 6
      7 years ago

      SEVEN PAGES OF CUSTOMER COMPLAINTS ABOUT RANDOM resynching of files & NOT one solution.  The same thing is happening to me.  WHAT IS THE SOLUTION?????????????????

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi again, HollisHoHo, 

        If you’re experiencing syncing issues, we need to put you in touch with a support agent for assistance. You can either write in here, or allow me to get a support ticket started on your behalf.

        Keep in mind that our support team will not troubleshoot unless you are using the latest stable build of our app, and not a beta. A beta version is denoted by a xx.        3.xx, instead of the xx.4.xx. If you are on a beta build, it means that you have opted in to Early Releases in your online account settings. I recommend that you switch this off, and then install our latest stable build, 48.4.58.

        Let me know. 
        Thanks

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