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Forum Discussion
Dropbox is re-syncing my files again?
Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.
I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.
I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.
- Rich
Super User II
Would really like some transparency from Dropbox on what the heck is going on here.
You're only course of action is to open a ticket with Support and explain the issue to them.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
@Rich R. I originally opened my ticket on 7/14/15 for this issue. Granted, I haven't had time to keep up the back and forth with all of the emails, but I haven't found support to be very useful. Hence my turning to the forum!
@ Rich R. Have opened a ticket but they say it is 24 to 48 hours to respond (on a Pro account).
... meanwhile drobox has downloaded 41GB on this PC alone since i got to work. Brutal.
If this happens on my other PCs I have linked to this account, it will be a mess.
I have the same problem (Dropbox making the complete resync again)... And reading your discussions, I understand there is no solution for this but wait the resync is completed... Am I wrong?
Thanks a lot Lance! I`ll try with that.
I have a pro account and since Ive started paying for that my mac keeps re-syncing??
Im using dropbox to store all my work (design and audio - theres a lot of it) but I cant access more recent files on other machines as my dropbox is repeatedly resyncing and pre-occupied with resyncing old files, files that havent been touched for months are saying they have just been updated, its hogging my bandwidth and making the whole point of my dropbox pointless.
This has only happened since I started paying for pro!! has anybody got any suggestions?
As you can see - mine is doing exactly the same thing, it made me look incredibly unprofessional to a client whom I was trying to deliver a folder to as it wouldn't sync, so I had to upload the files using another sharing app. WTF??Hey guys. It's the original poster here, don't worry about that it just checks the files and doesn't reupload. Just give it a few minutes and it sorts itself out.
No its not, mine does it all for hours then finally gets around to uploading new work. Not done it for a while with me though.
Same issue here. Does dropbox resync all my thousands of files on my PAID account every time they publish an update on the app? That is absurd. I guess I better get used to their unimpressive web based platform.
