Forum Discussion

Dan68's avatar
Dan68
Explorer | Level 3
6 months ago

Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.

I got a new MacBook Pro and installed Dropbox. It worked for a while but suddenly stopped working without me realizing. It seems to be stuck at "Indexing...". Now I have many files locally on the com...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi Dan68, were the files in a normal folder in Finder before you copied and pasted them, or were they from another location like a network drive, or another user account?

Dan68's avatar
Dan68
Explorer | Level 3
6 months ago

Hi Jay , I am not fully sure that I follow. The files are in my (not syncing) Dropbox folder (via File Provider?). I tried to copy them all from there to another local folder. But that failed on some of the files/folders in the Dropbox. So, I cannot create a complete copy of the folder currently and the syncing does not work either...

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Dan68, would you mind clarifying the Dropbox version that you have installed on the device? 

     

    You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

     

    Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

    • Dan68's avatar
      Dan68
      Explorer | Level 3
      6 months ago
      Hey Megan,

      Dropbox version number: 207.4.5821

      No VPN, antivirus or other cloud backup.

      Daniel
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the additional information Dan68 

         

        If the app is still stuck at 'indexing' your files, could you try fixing your hardlinks and permissions and let us know how it goes? 

         

        If it gets stuck at the same message again, please send us a screenshot so that we can have a visual too. 

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