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Forum Discussion
Dropbox Mac Beta: Green Circles are gone - everything has the cloud symbol
I am assuming work is being done in the background, but as of a few days ago, I no longer have green circles for downloaded (available offline) files. Everything has a cloud symbol (that symbol doesn...
Thanks for responding, Jay
They are available offline since I can open and play these audio files without downloading them (while being disconnected from the internet).
Below is a screenshot of what I see when I right-click on one of these files. I see the "make available offline" option. Does Dropbox think they are online only?
The Dropbox app also has been stuck on "indexing" for days now. Nothing seems to happen.
Jay - one more thing that may or may not have something to do with the strange sync icon behavior I am seeing - my Dropbox App beta is no longer syncing.
I quit the app, and relaunched it (where I go ta few "can't start" error messages with log txt files). It now seems to be up and running, but it's been stuck in "indexing" forever. The even bigger problem is - nothing gets synced. - I have folders where I share urgent content automatically with business clients - they now can't get my files. My entire professional workflow has come crashing down.
I can't tell for sure when Dropbox stopped syncing - files that I added to a Dropbox folder on March 7 are available on Dropbox.com, but files from March 19 and later were not uploaded. I had not noticed and Dropbox did not give me any sync errors. Strangely, under "View sync issues" the Dropbox app shows no issues.
Of course, I tried all the steps Dropbox suggests when the app stops syncing (quit-relaunch, full disc access, accessibility, and so forth). Since this is a beta version, I am sure the fix is not that simple.
What shall I do now? I still have those txt logs. Who shall I send them to?
Thank you in advance. Needless to say, this is a rather urgent matter.
I am having lots of Dropbox sync issues, symbols not showing the actual status of files, and now - after restarting the Dropbox app - it says "Can't sync".
When I tried to restart the app again, it could not start, giving me an error message with a log file. I tried it again right away, this time it launched.
What should I do now?
Jay - I will of course still send you my txt log files, but I have decided to leave the Beta program.
The problems I have been facing with this Beta version have brought my business down to its knees. I am moving back to repair the damage.
Again, the outreach by Dropbox to join the Beta - especially for macOS Venture users - made it sound like a permanent switch to the new version was imminent (by the end of April at the latest if I remember this correctly). I expected a much better-functioning version of the app.
- Nancy
Dropbox Staff
Hi THX1965, and I’m sorry to hear about the situation.
If you want, you can post the error log you’ve received here, so that we can take a look.
Also, if you’ve already switched out of the beta version and you’re still having issues with your Dropbox account, please let me know.
Thank you Nancy - I have attached the latest error log below.
Yes, I have switched out of the Beta and everything's syncing again. The sync status icons are the only thing I cannot get to work. There are none. I have tried all the tips on this forum (quit, restart, reinstall, full disk access on/off/on, force quit Finder...). No icons.
Thanks in advance.
bn.BUILD_KEY: Dropbox
bn.VERSION: 171.3.6135
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 9fefeff3-887f-59e1-9589-c53169475207
pid: 64182
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Mark ***', pw_dir='/Users/****', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='(((', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Mark ***', pw_dir='/Users/***', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/****'
appdata: '/Users/***/.dropbox/instance2'
real_path='/Users/***/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/****/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/****/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Users/****/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/39/yph90nr57_g2lyrx2qt1181c0000gn/T'
real_path='/private/var/folders/39/yph90nr57_g2lyrx2qt1181c0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 823, in wrapper
File "dropbox/client/main.pyc", line 6348, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
File "dropbox/client/main.pyc", line 5814, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 324, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 487, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600001a5b840 {Error Domain=NSFileProviderInternalErrorDomain Code=12 "(null)"}}
