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Forum Discussion

New member | Level 2

4 years ago

Dropbox not support 4K video?

if I upload my 4K video by IPhone 12 pro to dropbox, the video quantity is low, ask for help, please~~

Emmet
2 years ago
Basic users can preview videos up to 1080p (HD), while paid users can preview videos up to 2160p (4K). You can find more information here in our Help Centre article here.

Jay
Dropbox Staff
4 years ago
Hi Lena Ling, thanks for joining the Community!

Are you referring to the previewing of the file from the Dropbox site, or after downloading the file?

Does the file appear normally when you view it in your native video player on your computer?

This will help me to assist further!
- KiLynn49
  Explorer | Level 4
  4 years ago
  Hey Jay,
  My client has the same issue that I have been trying to figure out. When they use the Dropbox App to upload a view they took on their iPhone 12. The video plays but it's distorted and is mostly it's a white screen with the sound working. When they try to download the video to Facebook from dropbox it's the same thing, distorted and white screen. I'm assuming this is a 4k Video issue with Dropbox?
  - Jay
    Dropbox Staff
    4 years ago
    Hi KiLynn49, does the 4K video download and then preview normally from the Dropbox site on a desktop machine?
    
    Is it for all 4K videos or just one specific video? Are they using the native camera app on their phone to record in 4K?

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