So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster logo and lines remain. The recipient confirms they cannot see the text. I feel kinda dumb. It's a super-simple document. What am I missing? How do I get text through the signature system?

I am having this SAME PROBLEM and it is incredibly frustrating. I had been using HelloSign for years without any issue, and then DropboxSign the last few months, and about 2 weeks ago, started having this problem. The colors, boxes, lines, logos, etc. all appear, but all the text in my file are gone. It doesn't happen with every file, just the files I'm saving as / printing to PDF from Microsoft Excel to PDF. I open the PDF itself and everything is there, but when I upload to Dropbox Sign, all the text is gone.

Hi JADAstudio & kristendo, I just sent you both an email. Reply back to me, and we'll take it from there!

Hi JADAstudio, thanks for bringing this to our attention. Could you attach a screenshot of the original document, while blurring all the text on it to see exactly what you're describing? This will help me to assist further!

Thanks, @Jay. I've attached a single (blurred) image showing the original two-page PDF (left) and the two-page "(in-progress)" PDF that Dropbox Sign creates. Note that during the ingest process, the field editor displayed the "(in-progress)" version, without all of the original text. Since the vector lines were still visible I could still place fields in the right places, but... yeah... where did the text go? 🤔

Thanks for the screenshots, JADAstudio! If you haven’t done so already, can you please test this via another web browser on your computer, and let me know if you see any difference?

Dropbox Sign: all text in PDF goes missing

Jay
Dropbox Staff
2 years ago
Hi JADAstudio, thanks for bringing this to our attention.

Could you attach a screenshot of the original document, while blurring all the text on it to see exactly what you're describing?

This will help me to assist further!
- JADAstudio
  Helpful | Level 5
  2 years ago
  Thanks, @Jay.
  
  I've attached a single (blurred) image showing the original two-page PDF (left) and the two-page "(in-progress)" PDF that Dropbox Sign creates. Note that during the ingest process, the field editor displayed the "(in-progress)" version, without all of the original text. Since the vector lines were still visible I could still place fields in the right places, but... yeah... where did the text go? 🤔
  - Nancy
    Dropbox Staff
    2 years ago
    Thanks for the screenshots, JADAstudio!
    
    If you haven’t done so already, can you please test this via another web browser on your computer, and let me know if you see any difference?
jun yu
Helpful | Level 5
2 years ago
I feel frustrated with the dropbox sign recent releases as well. These are not enhancement but drawbacks.

Here is my view.....
Dropbox sign is for SIGNING. I might be help with some simplest text inserting just incase if the PDF miss a word or so but primarily it is for SIGNING.
Any FREE PDF editor already have much more robust PDF editing capability that Dropbox sign can ever reach.
Dropbox sign's effort of including PDF editing feature is taking a good signing experience away and introduce more errors that is not necessary. As the EXPECTATION is set wrong. Dropbox sign should not be regarded as for PDF editing more than insert a word capability.
Dropbox sign used to be supper straight forward and RELIABLE. That is what users are looking for. Because user knows if they want edit PDF, they can always go to Adobe and other free editor to do a much better job.
It is a wrong direction to develop further feature of editing and make the reliable signing experience become bad.

A perfect SIGNING experience is user looking for, not a PDF editing experience.