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Forum Discussion

Gussj's avatar
Gussj
Explorer | Level 4
2 years ago

Dropbox stopped syncing since May on MacBook pro running ver 12.6.7-unable to syc anymore

Hi,   I just noticed Dropbox hasn't been syncing since may. It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7      I uninstalled, re installe...
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Amazing news Gussj! 

     

    If you need anything else, we'll be one post away! 

Gussj's avatar
Gussj
Explorer | Level 4

Thanks Hannah,

 

Version 178.4.4811

indexing 2019 files....

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for that, Gussj!

 

Would it actually be possible for you to upgrade your computer's OS to mac OS 13.3 or higher? 

 

That should resolve this issue for you.

  • Gussj's avatar
    Gussj
    Explorer | Level 4
    2 years ago

    what do you suggest I should day, as I contacted apple, and they said I can't update to OS 13 on my devise

     

    feedback appreciated

     

     

    Thanks

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Gussj, sorry to jump in here! 

       

      It might sound trivial, but have you checked both your Dropbox account space, and your device's free space, to make sure you have enough available to sync these files?

      • Gussj's avatar
        Gussj
        Explorer | Level 4
        2 years ago

        HI Megan,

         

        Yes I have, The issue seems related in incompatibility with OS 12.

        If anyone has a solution to that I would appreciated, otherwise will have to use other could service

         

        Thanks 

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