Forum Discussion

Dropbloke's avatar
Dropbloke
Explorer | Level 3
2 years ago
Solved

Dropbox stuck indexing files

My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist"  online if I try to share...
desktop
sync
  • Walter's avatar
    Walter
    2 years ago

    Hey Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Dropbloke's avatar
Dropbloke
Explorer | Level 3
2 years ago

172.4.7555

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues showing in the the options under the avatar on the top right?

  • Dropbloke's avatar
    Dropbloke
    Explorer | Level 3
    2 years ago

    No sync issues reported. It's been stuck at "1,694 files" for the last week. I don't think any new content syncs.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

      • Dropbloke's avatar
        Dropbloke
        Explorer | Level 3
        2 years ago

        Followed that procedure, logged out, and logged in. Files synced but now I have 2 Dropbox locations on my computer - one in my favorites bar, but the Dropbox under locations is now gone. I can go to it manually, but it has different content.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!