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Dennis_Zuiderlicht's avatar
Dennis_Zuiderlicht
Helpful | Level 6
2 years ago

Dropbox syncing takes forever sometimes. And sync check-marks keep disappearing.

We have issues with our company Dropbox, where checkmarks/cloud sync icons sometimes disappear and reappear.  Also, the right mouse click options (online-only, share, make available offline, etc.) ...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    2 years ago

    Hi Dennis_Zuiderlicht, do you have over 300k files in your Dropbox folder on your machine, regardless if they're available offline or online-only?

Dennis_Zuiderlicht's avatar
Dennis_Zuiderlicht
Helpful | Level 6

Hi Megan,

 

Thank you for your reply! 

OS: macOS Ventura 13.4.1 (as of today up-to-date)

Dropbox: 178.3.4678

 

I did actually have Beta features enabled apparently. I just turned them off.

However I also checked with some of my colleagues who are having more issues with this than I am, they have Early releases disabled.

 

As for bandwidth, I both have the download en upload rate speed limit disabled. 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Dennis_Zuiderlicht, happy Monday! 

 

Thanks for all the info! 

 

Now, keep in mind that the 178.3.4678 is indeed a Beta version of our app, not the stable one. You'd need to go into your account settings on the Dropbox website and turn Early releases off. 

 

Once you do this, you'd also need to re-install the app again. Can you give this one a go? 

  • Dennis_Zuiderlicht's avatar
    Dennis_Zuiderlicht
    Helpful | Level 6
    2 years ago

    Hey Megan,


    I reinstalled Dropbox, and after a long wait, I had no success either. Nor does one of my colleagues with whom I tried to follow the same steps. 

    Though I wonder, we have about 80 TB in our Dropbox. Some of the massive folders (12 and 19 TB) are synced to our Macs as well. They are essential to us and it's convenient for us to have them synced (online-only). Though I can imagine that Dropbox might constantly need to index all those files might cause some delays and require processing time (or whatever happens in the background). 

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Dennis_Zuiderlicht, do you have over 300k files in your Dropbox folder on your machine, regardless if they're available offline or online-only?

      • Dennis_Zuiderlicht's avatar
        Dennis_Zuiderlicht
        Helpful | Level 6
        2 years ago

        Hey Jay, most definitely. When I reinstalled Dropbox, the Dropbox icon in the top right said it was indexing about 1.4 million files. 

        And even though it doesn't matter but most of those are online-only. 

         

         

        Edit: I found a Dropbox article about a 300K files syncing soft cap, where depending on your hardware it may or may not work properly. 

        Together with one of my colleagues, I've unsynced our entire archive with thousands of files. I will test and see if it works better now. 🙂

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