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No longer see syncing check marks on Mac when using the Dropbox desktop app
Hoping someone can give me some guidance. I was running dropbox on an older Mac with no problem.
I recently purchased a new Mac M4 and migrated all of my files over to this Mac that is running Sequoia. I have the same files and programs that I did on my previous Mac.
Dropbox no longer has the check mark status so I know everything is syncing or has synced. The files ARE syncing and they are current, just no status marks. I have re-started the Finder a number of times. I removed the Dropbox app and re-installed. Re-started the computer after a few times. No change in behavior.
Is something conflicting with this app. Odd as I've added no new apps since moving to this Mac. Trying to sort it out. Thank you.
Gotcha RamblinMan!
If you could also try one more step, which is an advanced reinstall that'd be great. If this doesn't work either, I'll be happy to open up a ticket on my end for you.
Let me know!
- Walter
Dropbox Staff
Hi RamblinMan - sorry to hear you're having issues with this.
Can you please clarify your device's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar?
Are you using any other 3rd party apps that might be monitoring, syncing or backing up the files inside your Dropbox Folder?
A screenshot of what you see would also help!
Thanks for the response.
Running Sequoia 15.1.1
From the menu bar, Dropbox 213.4.4597. Says Up To Date. Also says all files are up to date. For what it's worth, each time I quit and re-start dropbox, there is a small activity icon in the menu bar for like 7 to 10 seconds, then it disappears. No other check marks or status symbols anywhere.
On the 3rd party apps, I do use an online backup system (BackBlaze) that I have used for many years alongside Dropbox. I tried to check if dropbox was excluded from back blaze and I do not see how to exclude that entire folder. Still playing around with it. Can't think of any other apps that would be involved. I don't have many apps installed in general outside the typical Apple apps.
I will work on a pic separately but I basically have two folders with no icons.
Update: I was able to "exclude" the Dropbox folder from both Backblaze and Time Machine. Time Machine has backed up that location I assume for years but I excluded it to test. Quit dropbox, restarted it and Finder. No difference. I do still see a very quick status icon in the menu bar but it goes away very quickly. Here's a pic of my folder.
- Hannah
Hey RamblinMan, can you please follow the steps below and let me know if they make any difference?
- Click on the Dropbox icon from your Desktop and quit the application
- Open your Activity Monitor from your Mac Utilities folder
- Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
- Re-start Dropbox from the applications folder by double clicking on the Dropbox application
- Click on the Apple icon in the top left of your screen
- Click on "force quit"
- Relaunch the finder
I have same problem, but Mac Mojave and no BackBlaze. Your instructions don't solve the problem of no sync icons - and no index of files. I also reinstalled to no avail.
- Megan
Hey @ReReDouble, thanks for posting here today!
Can you let me know the version of our app that you're using, along with the app's current syncing status? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.
Also, when did you first notice this issue?
Let me know more!
I've answered this question in my first response.
Running Sequoia 15.1.1
From the menu bar, Dropbox 213.4.4597. Says App Up To Date. Also says all files are up to date. For what it's worth, each time I quit and re-start dropbox, there is a small activity icon in the menu bar for like 7 to 10 seconds, then it disappears. No other check marks or status symbols anywhere.
I first noticed this about 45 to 60 days ago.
It sounds like the Finder extensions for Dropbox might not be enabled. Go to System Settings > Privacy & Security > Extensions and check if Dropbox's Finder extension is turned on. If it’s already enabled, try disabling and re-enabling it. This often resolves missing sync status issues on macOS. Hope this helps!
(I've moved my question to another thread to prevent confusion)
