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Forum Discussion

Dennis_Zuiderlicht's avatar
Dennis_Zuiderlicht
Helpful | Level 6
2 years ago

Dropbox syncing takes forever sometimes. And sync check-marks keep disappearing.

We have issues with our company Dropbox, where checkmarks/cloud sync icons sometimes disappear and reappear.  Also, the right mouse click options (online-only, share, make available offline, etc.) ...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    2 years ago

    Hi Dennis_Zuiderlicht, do you have over 300k files in your Dropbox folder on your machine, regardless if they're available offline or online-only?

Dennis_Zuiderlicht's avatar
Dennis_Zuiderlicht
Helpful | Level 6

Hey Megan,


I reinstalled Dropbox, and after a long wait, I had no success either. Nor does one of my colleagues with whom I tried to follow the same steps. 

Though I wonder, we have about 80 TB in our Dropbox. Some of the massive folders (12 and 19 TB) are synced to our Macs as well. They are essential to us and it's convenient for us to have them synced (online-only). Though I can imagine that Dropbox might constantly need to index all those files might cause some delays and require processing time (or whatever happens in the background). 

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Dennis_Zuiderlicht, do you have over 300k files in your Dropbox folder on your machine, regardless if they're available offline or online-only?

  • Dennis_Zuiderlicht's avatar
    Dennis_Zuiderlicht
    Helpful | Level 6
    2 years ago

    Hey Jay, most definitely. When I reinstalled Dropbox, the Dropbox icon in the top right said it was indexing about 1.4 million files. 

    And even though it doesn't matter but most of those are online-only. 

     

     

    Edit: I found a Dropbox article about a 300K files syncing soft cap, where depending on your hardware it may or may not work properly. 

    Together with one of my colleagues, I've unsynced our entire archive with thousands of files. I will test and see if it works better now. 🙂

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thank you, Dennis! 

       

      Keep an eye out, and if you notice any inconsistencies make sure to let us know, and we'll happily look closely into this. 

      • Dennis_Zuiderlicht's avatar
        Dennis_Zuiderlicht
        Helpful | Level 6
        2 years ago

        Hi Megan and Jay, turning off millions of files that were synced to my Mac made a day and night difference. Even while Dropbox is still busy with lots of stuff in the background, everything works as I'd expect. My colleague did the same test with me also has the same experience that everything works much better now.

         

        Thanks, both of you for your help.

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