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claireb1's avatar
claireb1
Explorer | Level 4
3 years ago

Dropbox will not sync on Mac OS Monterey

  I have reinstalled dropbox and checked settings and permission, yet it will not sync. I cannot find any way to get phone support. Can anyone please assist?
Desktop
Mac
Sync
  • Walter's avatar
    Walter
    3 years ago
    Since you're still getting an error, could you try a clean, advanced reinstall and let us know how it goes claireb1?

    Just make sure to remove any devices that might be putting you over your account's limit from your Security page, if you're on the Basic plan that is. 
anonymous's avatar
anonymous
3 years ago

I'm having the same problem, which started immediately after update to Montery 12.1.  I did a chatbox call with Apple.  At the time I thought it was only my issue but I'm seeing lots of other with the same problem.  Apple said it was a "third party software issue, but I now think they did something in their upgrade to 12.1.  I'm going to get back to them and ask them to check it. 

  • claireb1's avatar
    claireb1
    Explorer | Level 4
    3 years ago

    Great. It would be good to know how you get on. It works on my Mac which runs 12.0.1 but not on my Macbook, which runs 12.0.1. The only difference I can see in my settings under privacy is that on the MacBook Pro, it has 'dropbox' rather than 'dropbox. app' for Accessibility, Full Disk Access and Files and Folders. Not sure if this is an issue.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Thanks for the heads up, claireb1! 

      Let's try something else, shall we? 

      Here is what my colleague, Jay suggested. Feel free to give it a go, and then update us on how this worked out for you.
      • claireb1's avatar
        claireb1
        Explorer | Level 4
        3 years ago

        Hi Megan

         

        Thanks for this but I get the same error.

         

        Regards

        Claire

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