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jamesalm's avatar
jamesalm
Helpful | Level 6
2 years ago
Solved

Email to Dropbox not working, no files uploading.

I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
dropbox business
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  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    This issue should have been resolved for all users. Please let us know if it is still affecting you.

     

    Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.

     

    IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there, jamesalm, I hope you're doing well!

 

Let's jump right into this.

 

Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? 

 

It'd also help to know the email provider (Gmail, Microsoft, Yahoo, etc.) that you're using & also which email client (Outlook desktop app, etc.) are you using to send the email?


Let me know more, and we'll take it from there!

  • GreyFox386's avatar
    GreyFox386
    Helpful | Level 5
    2 years ago

    I am trying to set this feature up for the first time today, and I am experiencing the exact same issue.  I have created a new email with a single .xlsx attachment and sent to my private email to dropbox address that I created this morning, but nothing ever shows up.  I have confirmed they are sending by adding a cc address, and the messages with attachment appear to the cc without issue.  I have tried this with three different email domains, and none of them worked.  Domains are gmail.com, fastmail.com and my companies business domain.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey GreyFox386, welcome to our Community!

       

      What operating system (iOS, macOS, Windows, etc.) are you using to send the email?
       

      As a test, can you try sending a few different file types (.pdf, .docx, .txt etc.). Does this issue occur on all file types?

      • GreyFox386's avatar
        GreyFox386
        Helpful | Level 5
        2 years ago

        Hi Megan, 

         

        I have tried this from both a PC (Windows 11 using Outlook), as well as a mobile device (Android). I just tried a PDF file with a new email, and same result.  Nothing is showing up in the folder, although the email does arrive to the cc'd address.

         

         

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