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jamesalm's avatar
jamesalm
Helpful | Level 6
2 years ago
Solved

Email to Dropbox not working, no files uploading.

I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
dropbox business
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  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    This issue should have been resolved for all users. Please let us know if it is still affecting you.

     

    Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.

     

    IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?

     

    Thanks,

    Ben

ocHoco's avatar
ocHoco
Helpful | Level 6
2 years ago

Having this as well, as of today.  Was working for me as recently as two days ago (Sat, Feb 17th), but nothing I've sent today is reaching the Email Attachments folder. 

 

Took the step of getting a new "Email to Dropbox" email address ('Get new address' under Features / Email to Dropbox in Dropbox settings), but still doesn't work. The sent emails all show as always as successfully sent items, but their attachments just aren't reaching the "Email Attachments" folder.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Just to add that this seems to have resolved itself overnight. The files have arrived in my Dropbox overnight

  • ocHoco's avatar
    ocHoco
    Helpful | Level 6
    2 years ago

    My files arrived overnight too.

     

    I did a test this morning and it took 1 hour + for the file to reach Email Attachments. 

     

    However, on a further test just now it arrived instantly, so seems resolved for the minute.

     

    Never had Email to Dropbox glitch out on me like this before. Would be a shame if it were to become a frequent occurrence, as it is a useful tool, but it needs to be reliable: All the time.

    • jamesalm's avatar
      jamesalm
      Helpful | Level 6
      2 years ago

      Seems like it may be working again. ocHoco I completely agree with the need for reliability. I use this function dozens of times a day and up until yesterday it worked flawlessly. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey everyone, I hope you're doing well! 

         

        I checked in with our Team, and it seems that the issue is resolved and everything is back to normal. 

         

        If you still face any problems with this, let me know. Thanks! 

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