You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Error 0x80070780 when trying to access files in a folder locally - folder not available online
Over the years I've lost some HDs to crashes and I tend to be lazy since these days you can take millions of photos and videos then just dump them on the cloud to never check them out later because you have too many things going on.
Such is the case with a HD which was starting to give me some issues. It was nearly full and many of my files had become corrupted. So I started to move the files off the local drive, which included my Dropbox folder.
I tried redirecting Dropbox to the new drive, but it kept stopping the sync. I believe because the existing drive was having problems/was nearly full. I was able to restore all but one folder from other backups.
In this folder, even though I have Admin rights and ownership, I get an error code (which has been posted here before) Error 0x80070780.
All the files have a storage carton icon in the lower left (meaning they are accessed through the cloud (no local storage). All the files show 0 bytes (on disk) the local drive. You can see the size of what the file is supposed to be if it were there.
When I go into Dropbox, there is no folder of this name. There are no files of these names. I have checked the trashbin, but it is empty. I've looked through all folders, and this one folder and the 74 items in it can not be found.
I'm going to assume that there was a sync issue, but I'm confused why Dropbox doesn't have the folder anywhere on the cloud. What is odd is on the local drive, the folder was created 05/10/2020. All the files inside the folder were dated 09/29/2017. Accessed is 12/16/24.
I am not running Dropbox locally because it keeps trying to sync the cloud with my old drive. As I mentioned, I have restored the files (except this folder) and don't want to redirect Dropbox to the new drive just yet, because I didn't want to cause further problems. So I'll wait to see what response I get from tech support.
Any assistance would be appreciated.
- Hannah
Dropbox Staff
Hey digitalbeachbum thanks for reaching out to us on the Dropbox Community.
Can you send us a screenshot of how the files in the folder appear for you? Because from your description, the icon on the files doesn't sound Dropbox related.
Also, you mentioned that you're trying to link the app to the Dropbox folder, which is no longer in your internal hard drive, right?
Have you tried reinstalling the Dropbox app and choosing the "advanced settings" during the installation process, to see if you can link the app to the existing Dropbox folder from there?
Keep in mind that you need to choose the parent folder of the existing Dropbox folder as the location for this new install.
Let me know how it goes.
