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Forum Discussion
Error "Can't update <name>", what does it mean?
"ICE01" is the name of multiple files, multiple folders, and also a computer we long ago stopped backing up to Dropbox.
1. How do we know which one of those it's referring to?
2. W...
Hi Jay,
Thank you for your prompt reply!
No, the machine does not appear on that page.
You say I should be able to "locate" the file/folder via the blue sync icon, but I can't find a way to search for it ("locate it"), so I assume you mean "identify it" when I locate it. That implies I must manually browse our entire Dropbox to locate either the blue syncing icon or the red failed icon. That would take a very long time.
Can you clarify if "can't update" refers to the remote file or the local file?
Thank you!
Jay
Dropbox Staff
Dropbox StaffIn general, that message would indicate something on the local machine that is trying to update and sync.
Are you not able to search for the file in Explorer with that name to see which icon it has?
Search results show only grey cloud icon for matching files and folders.
- Jay
If you mark those files as available offline (assuming they're not too large) does this remove the message?
Hi Jay, the file by that exact name syncs correctly if I make it available Offline. The folder by that exact name is 4 GB. The alert is no longer visible, but that may be because there is a new, unrelated alert and the alert area only is big enough to show 1 alert. Is there a way to see older alerts?
