You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ekiyota's avatar
ekiyota
New member | Level 2
8 years ago

Error Message "ABC is a member of another team and can't be invited"

I'm trying to invite a user to my team but cannot since I get this error message when I enter his email address into the invite box. "ABC is a member of another team and can't be invited".  When I try to invite him to a specific folder, I get an error message saying, "ABC is not a member of the team"  Help please !!

Share
  • Rich's avatar
    Rich
    8 years ago
    ekiyota wrote:

    This user is not aware of any other teams that he is part of.

    They most likely are. If they tested the free Teams feature and didn't actually close the team, they're still a member. Tell them to check the Teams page.

     

    Also, does that mean you can only belong to one team?

    I believe that's the case, yes.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    As it states, they are already a member of a team. They'll need to leave that team before they can be invited into another.
    • ekiyota's avatar
      ekiyota
      New member | Level 2
      8 years ago

      Thanks for the prompt reply! This user is not aware of any other teams that he is part of. Also, does that mean you can only belong to one team?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        8 years ago
        ekiyota wrote:

        This user is not aware of any other teams that he is part of.

        They most likely are. If they tested the free Teams feature and didn't actually close the team, they're still a member. Tell them to check the Teams page.

         

        Also, does that mean you can only belong to one team?

        I believe that's the case, yes.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!