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VladBusca's avatar
VladBusca
New member | Level 2
6 years ago
Solved

error moving dropbox

Hello I get this error when trying to move dropbox folder from C to 😧 "some files can't be moved, please select a new location or close some open files and try again". Tried this advice, didn't ...
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jimgarnish's avatar
jimgarnish
New member | Level 2
6 years ago

Hi,

I've just bought a new Huawei laptop and the SSD is partitioned with a relatively small section assigned to the Windows folder (C:\) and a much larger section assigned for files (D:\).

By default, windows installs in C:\, which is too small and anyway, it makes more sense to have the Dropbox folder in D:\

I have gone through Preferences > sync to choose where the Dropbox folder should be  (D:\), but everytime, after clicking move and selecting D:\, I get the error message 'Some files can't be moved. Please select a new location or close some open files and try again.'

My Dropbox folder is empty for this purpose (although it wasn't when I first tried) and no files are in use.

Please help.

Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey there jimgarnish - sorry to hear about this.

    As I wanted to have a better view of the problem at hand, I just reached out to you via your Dropbox associated email address - take a look at your inbox and we'll take it from there.

    In the meantime, note that I moved your post under this thread so as to ping you with some suggestions other users found helpful. At your earliest convenience, you can take a look at those too. 

    Poka: I've also sent you a brief message to your Dropbox associated email address so we can work on this together. Keep an eye out for my email and get back to me there so we can have a further look into this with all of my tools at my disposal.

    Thank you both!

    • nei a.'s avatar
      nei a.
      Experienced | Level 11
      6 years ago

      now I have the same issue, cannot move dropbox folder, geht the same error as in the screenshots above.
      Is there a timeline by dropbox for a solution or is it still an unknown issue?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for your report nei a. - I just reached out to your Dropbox associated email address so we can have a further look into this.

        Take a look at your inbox and we'll take it from there. Thank you!

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