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kstapes09's avatar
kstapes09
Explorer | Level 3
12 months ago

error something went wrong on our end

"Error something went wrong" keeps popping up when I try to log into dropbox.. it has a purple bullseye like icon with it.

Something went wrong on our end.

 

How do I get access to my drop box in order to upload clients photos 

 

Account Access
Error Messages
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi kstapes09! Thanks for posting on the Community. 

     

    Can you send me a full screenshot of the error you mention? 

     

    Is this happening when trying to access the Dropbox website/desktop app/mobile app?

     

    Let me know.

    • kstapes09's avatar
      kstapes09
      Explorer | Level 3
      12 months ago
      Everytime I try to look up a folder that already exists to add another (sub) folder to it. It will allow me to fully create a new folder and start from scratch but won’t allow be to work with previous folders.
      • kstapes09's avatar
        kstapes09
        Explorer | Level 3
        12 months ago
        It won’t let me add a picture but it says “something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our status page to see if there is a known incident, our help center and forums for help or head back home”

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