We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
10 months ago

Error when uploading video files to Dropbox Replay

Can't upload video files to DropboxReplay that I can upload before. Writes an error and the file is not added. Some files are added, but most are not. Perhaps the problem concerns certain codecs. But...
Dropbox Replay
Sync
upload
Fractal Tree's avatar
Fractal Tree
Explorer | Level 4

Chrome. Firefox. Private mode. The same error with the text - 0 files added to Replay ([object Object]).

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Would it be possible to send us a screenshot of the error, please?

 

You should be able to click on the "reply" button and see a camera icon above the reply box to attach your screenshot.

  • Fractal Tree's avatar
    Fractal Tree
    Explorer | Level 4
    10 months ago

    Now everything is working fine. I added one file and it works. I added another file and I got an error - The media could not be loaded, either because the server or network failed or because the format is not supported. But I converted the audio track from .AC3 to .AСС and now it works. It seems to me that earlier I could add a video with . AС3 audio codec, but now not.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Awesome news Fractal Tree!

       

      In this case, keep an eye on this, and let us know if this happens again. Have a great week ahead! 😎

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!