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MortenStrand's avatar
MortenStrand
New member | Level 2
8 months ago

Existing shared links are giving an error and can't create new ones

Hi, in my company we are working with shared links which we send out to some of our customers. It has worked as intended until yesterday when it all of a sudden stopped working. The links that have b...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey there MortenStrand - sorry to hear about this.

 

It sounds like your shared links might have been banned. Have you tried reaching out to our support team directly for further assistance?

 

If so, you can share your ticket ID with us so that we can look it up in our system as well.

 

Thanks!

MortenStrand's avatar
MortenStrand
New member | Level 2
8 months ago

Hi @Walter 

Yes I have reached out to the support team, but I am still waiting for their response.

I have got the following Ticket #23915423.

 

Is there any other option you can recommend? It dont seems like the issue is that we are banned for sharing

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the ticket number MortenStrand 

     

    I've located it in our system and passed your comments on to the expert who's handling your case.

     

    They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

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