Forum Discussion

mibble's avatar
mibble
Explorer | Level 3
3 years ago

File Upload is Stuck in Endless "Finalizing" Loop

I'm the owner of this account, have created a folder for it ("free" Basic), and used the proper Dropbox channel to UL a file to it. Plenty of space available fpr the file. The person the folder is be...
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rofilmmedia's avatar
rofilmmedia
Explorer | Level 4
2 years ago

Just a question to the Dropbox team:

This issue is on for quite a while now. And it makes Dropbox near to useless for me - except for having quite a few older file successfully uploaded and available to my community. Is there a kind of perspective when you will have solved the problem?

(My system: windows 10, Intel CPU, Google Chrome).

Thank you for answering (perhaps even to my email [removed per Community Guidelines), it´s important to know for my future buisness activities.

Sincerely

Rolf 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi rofilmmedia!

 

Can you let me know what’s the current app version of your desktop app?

  • rofilmmedia's avatar
    rofilmmedia
    Explorer | Level 4
    2 years ago

    Hi Nancy,

    thank you for asking, but where do I see what Version of Dropbox I have? I haven´t found this information in any of the menus.

    Cheers,

    Rolf

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi rofilmmedia, you can see this when hovering over the Dropbox icon in the system tray. 

       

      Also, in the preferences of the app, the version number would appear at the bottom.

      • rofilmmedia's avatar
        rofilmmedia
        Explorer | Level 4
        2 years ago

        Hi Jay,

        there is no Dropbox ikon in the system tray, and there is no "preferences" menu in my Dropbox account. I simply do what I´ve been doing for the last years: I go to Dropbox on the web, sign in to my account and upload a file. That´s all I want, but some time ago this endless finalize loop problem occurred, especially with larger files.

        Cheers,

        Rolf

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