Forum Discussion

mibble's avatar
mibble
Explorer | Level 3
3 years ago

File Upload is Stuck in Endless "Finalizing" Loop

I'm the owner of this account, have created a folder for it ("free" Basic), and used the proper Dropbox channel to UL a file to it. Plenty of space available fpr the file. The person the folder is be...
sync
upload
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi rofilmmedia, you can see this when hovering over the Dropbox icon in the system tray. 

 

Also, in the preferences of the app, the version number would appear at the bottom.

rofilmmedia's avatar
rofilmmedia
Explorer | Level 4
2 years ago

Hi Jay,

there is no Dropbox ikon in the system tray, and there is no "preferences" menu in my Dropbox account. I simply do what I´ve been doing for the last years: I go to Dropbox on the web, sign in to my account and upload a file. That´s all I want, but some time ago this endless finalize loop problem occurred, especially with larger files.

Cheers,

Rolf

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    This means that you're not using the desktop app, but you're using the website to upload your files rofilmmedia 

     

    Could you try updating your browser's version, clearing its cache or using another browser and let us know if the issue persists?

    • rofilmmedia's avatar
      rofilmmedia
      Explorer | Level 4
      2 years ago

      all done: My Google Chrome is (and was even before) up-to date, I´ve deleted the cash. Result: endless Finalize loop. Then I´ve installed Mozilla Firefox and tried it from there. Result: endless finalize loop.

      Well, this is not my hoppy, but I´ve to do my job. Therefore I´ll end with Dropbox after the paid period (until April 2024) has ended. Until then I´ll transfer all files to another platform, change all links on my website etc. 

      I don´t know what you changed there at Dropbox, but it was definitely no success.

      Enjoy your day!

      Rolf

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey rofilmmedia, I can definitely see where you're coming from, and the frustration that stems from this. 

         

        But we are here to try, and identify why this is happening. Does this happen with all of your files, and folders, or with specific file types? 

         

        Do you happen to know the size of the content you're uploading, when you use our website? 

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