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Forum Discussion

Oscar Fogelstrom's avatar
Oscar Fogelstrom
Explorer | Level 4
2 years ago

Files are suddenly zero kb

Hi,   I have browsed through the forums, but couldn't find any relevant posts. I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really...
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Oscar Fogelstrom's avatar
Oscar Fogelstrom
Explorer | Level 4

Walter, thanks for reaching out. Not sure exactly what info you need, but I am attaching a few screenshots here, let me know if you need more.
Thanks//O

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi from me too, Oscar! I hope you’re doing well. 

 

From your screenshot, I can see that you’re able to preview your file via the desktop app. Can you please try to open it on your device, and send me a screenshot of what you see then?

  • Oscar Fogelstrom's avatar
    Oscar Fogelstrom
    Explorer | Level 4
    2 years ago

    Nancy, thanks for getting back to me, this is what happens when I try to preview the file:

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshots, Oscar Fogelstrom, and sorry to jump in here.

         

        If you right click on one of those files, choose "make online-only" and then switch it to "available offline" again, does that help at all?

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