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Jamires's avatar
Jamires
New member | Level 2
4 years ago

Folder online but not in explorer

Hi,   All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.   Thanks, ...
Desktop
Sync
Windows
  • Sarg3ant's avatar
    Sarg3ant
    4 years ago

    Hi Jamires,

     

    Have you tried this?

     

    1. Click on the Dropbox icon in the bottom right corner on the windows toolbar.
    2. Click on your initials/profile pic
    3. Click "preferences"
    4. Click "Sync"
    5. Click "selective sync"

    Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.

     

    Hope this helps 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hi MRC62, how is your Friday going? 

Can you let me know your syncing status, and version of the app? 

Also, have you checked on your end, to make sure that the files you're missing don't have any invalid characters? 

Let me know!
mezzazzy's avatar
mezzazzy
Explorer | Level 4
3 years ago

I have to log in to like your comment, my folder's name is nothing wrong but after renaming then it can be synced again, quite weird.
PS: The folder is uploaded via Browser and appears on web only, can not see anything on the desktop app.

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