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Forum Discussion
Folder online but not in explorer
Hi,
All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.
Thanks,
...
Hi Jamires,
Have you tried this?
- Click on the Dropbox icon in the bottom right corner on the windows toolbar.
- Click on your initials/profile pic
- Click "preferences"
- Click "Sync"
- Click "selective sync"
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
Hi Jamires,
Have you tried this?
- Click on the Dropbox icon in the bottom right corner on the windows toolbar.
- Click on your initials/profile pic
- Click "preferences"
- Click "Sync"
- Click "selective sync"
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
I have ran the sync feature and some files dot show in the desktop app.
- Megan
Dropbox Staff
Hi plogan40, welcome to our Community!
It seems you have some files online that don't sync locally to your device, am I right on this one? If not, feel free to clarify.
When you say you "ran the sync feature" could you let me know more in regards to this? What exactly did you do? Also, please let me know the app's current syncing status, and version.
Keep me posted!
