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bartmcleod's avatar
bartmcleod
Explorer | Level 3
2 months ago

Folder switched to online only without my permission

My top level Dropbox folder has switched to online-only without my permission. I took care not to enable this, as I want Dropbox as a backup, not as an extra storage. I want immediate access to my files at all times and not wait for a download.

 

I discovered this as I was editing 800+ photos of a wedding (!!!!! imagine).

 

The finder became slow, I could not longer open RAW files in photoshop from the finder. I could not import photos in the photos app. All was very, very slow all of a sudden. Now I can't continue my work, because I will have to wait for days to sync everything back again. 

 

These files are my most precious files (not only those of the wedding, but those that in general mean the most to me).

 

I have a paid subscription to Dropbox that I will cancel as soon as I have my files back and copied to a safe location and a backup location.

 

I will remove dropbox from all my devices after this.

Desktop
Dropbox Plus
Sync
  • bartmcleod's avatar
    bartmcleod
    Explorer | Level 3
    2 months ago

    Oh yes, and I can't even login to Dropbox. They want me to use an external key that I don't have and never set up! I understand the merits of 2FA, don't get me wrong, but it is not registered in any of my 2FA apps, nor does it attempt to use the fingerprint of my mac. Only because I'm logged into the app on my machine and on my phone I can still access it, but other than that, I would be locked out by now ( I do have recovery codes). All-in-all this is so horrible an experience and big hindrance to doing the work I have to do that I give up on Dropbox, although I have somewhat liked it for many years. Sad, sad story.

    • bartmcleod's avatar
      bartmcleod
      Explorer | Level 3
      2 months ago

      Funny how the view counter goes up when I keep refreshing the page. Another amateuristic feature.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey bartmcleod - sorry to hear about this.

         

        Can you please let us know your device's exact OS version and the version and status of the Dropbox app as shown in your menu bar?

         

        Also, do you see any weird actions or file activity in your events page?

         

        Let us know more and we'll take it from there. 

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