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Forum Discussion
Fraudulent charges and no customer service
Hello,
I noticed on my bank statement that there are dropbox charges for 11.99$ per month associated with an email address that is not mine. Since I do not have an upgraded account I cannot get anyone from dropbox to speak.
Please advise.
- Rich
Super User II
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
