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yilin_u's avatar
yilin_u
Explorer | Level 4
9 months ago

Credit card fraud - fraudulent charge

Hello,

There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, yilin_u, sorry to hear about this.

     

    Since this is a sensitive, account specific matter, I would suggest reaching out to our support team directly.

     

    You'll need to open a private browsing/incognito window and go to this page.

     

    In the "I want to look up information related to:" section, choose "other" and then type in your own email address, fill out the rest of the form and submit your request.

     

    Let me know once you have your ticket number!

    • yilin_u's avatar
      yilin_u
      Explorer | Level 4
      Hi Hannah,
      Thank you for your help.
      My ticket number is 23388534.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the ticket number, yilin_u!

         

        I passed your comments along and raised the priority of your ticket, so a member of our team will be getting back to you the soonest possible.

         

        I hope you have a great day!

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