You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Alexis Franck's avatar
Alexis Franck
Explorer | Level 3
4 years ago

Grey X on all dropbox files

Hello   Earlier this week, I reinstalled dropbox as to include my professionnal account aswell. I decided to go for smart sync as to save storage on my computer. As such, I uninstalled dropbox,...
Desktop
GUI
Sync
Carla Moody's avatar
Carla Moody
New member | Level 2
2 years ago

all my photos have an x. how do i remove it and view my photos

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Carla Moody, sorry to see you're having trouble here.

     

    If you right click on the files and choose to "make them available offline", are the gray X's replaced by green check marks and are you able to open the files?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!