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fort's avatar
fort
New member | Level 2
7 years ago

High CPU usage even when not syncing or indexing

For the past couple of days, Dropbox has been consistently using around 30% of my CPU, when not syncing or indexing anything (i.e., the menu bar drop down says `Up to date`). Any idea why this might ...
Desktop
Mac
Sync
Wrangler's avatar
Wrangler
Helpful | Level 6
6 years ago

I don't think the symlinks have anything to do with the issue.

I agree with pikatchum, it seems like a Swiss knife reply to any quesiton about CPU.

Dropbox on my PC uses 20-30% of CPU when it is NOT syncing anything. Just "Up To Date". 
And the PC does NOT have symlinks in Dropbox folder. 

The method described in https://www.dropbox.com/help/desktop-web/high-cpu-usage returns NEITHER <SYMLINK> NOR <SYMLINKD>.

(Strangely enough, it returns some files from the Dropbox itself: C:\Users\MyName\Dropbox\.dropbox.cache\qebcobkqbgpbzfynfuwbof)

The files look like this:
8.10.2019 03:16 (1 024) placeholder.vsdx
08.10.2019 03:16 (1 024) placeholder.wav
08.10.2019 03:16 (1 024) placeholder.wmv
08.10.2019 03:16 (1 024) placeholder.xls
08.10.2019 03:16 (1 024) placeholder.xlsb

Let me reiterate:
Nothing to sync.
No symlinks.
CPU 20-30%



    • Wrangler's avatar
      Wrangler
      Helpful | Level 6
      6 years ago

      But my Dropbox folder doesn't have symlinks.

      And the CPU usage is still 20-30% while the folder "Up to Date".

      Thank you for suggestion for reading, Fiona . As soon as I have a free second, I would love to read about placeholders. :)

      The only thing we, users, need is a bit of free CPU to do our work (not Dropbox's). 

       

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        I greatly appreciate your kind response Wrangler. :nerd: 

        If you have checked all 7 causes of high CPU usage and still have the same behavior I would be more than happy to investigate device related details and search with the information you are providing in your last response about the placeholders. 

        Please note that this can only be done via email, as in Community we do not see account specific information. 

        Thank you in advance! 

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