We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
How can I completely disable Smart Sync?
How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files?
The settings I have found all apply to NEW files and seem to have no impact on old files.
What...
Hey there Whatever2018 - how are you today?
I'm sorry to hear you would like to opt out of Smart Sync. Depending on the account you're on now you can do it following the steps mentioned below:
Individuals that no longer wish to use Smart Sync can do so with the steps found in the following Help Center article:
https://www.dropbox.com/help/desktop-web/filesystem-integration#optoutIf you're the Admin of a Dropbox for Business team and you'd like to opt all members of your Dropbox Business team out of Smart Sync, I'd also suggest to see the following Help Center article specifically under the section "Dropbox Business team admins: how to opt out your whole team from the system extension":
https://www.dropbox.com/help/desktop-web/filesystem-integration#optout
Also note that some of your team members may have connected a work and personal account. If you opt out your team from the system extension, team members won't be able to use Smart Sync on any personal devices (or personal accounts) where they're also signed in to their Business account.
I hope this information helps and please keep me posted on your progress!
Walter
Dropbox Staff
Dropbox StaffHey there Whatever2018 - how are you today?
I'm sorry to hear you would like to opt out of Smart Sync. Depending on the account you're on now you can do it following the steps mentioned below:
Individuals that no longer wish to use Smart Sync can do so with the steps found in the following Help Center article:
https://www.dropbox.com/help/desktop-web/filesystem-integration#optoutIf you're the Admin of a Dropbox for Business team and you'd like to opt all members of your Dropbox Business team out of Smart Sync, I'd also suggest to see the following Help Center article specifically under the section "Dropbox Business team admins: how to opt out your whole team from the system extension":
https://www.dropbox.com/help/desktop-web/filesystem-integration#optout
Also note that some of your team members may have connected a work and personal account. If you opt out your team from the system extension, team members won't be able to use Smart Sync on any personal devices (or personal accounts) where they're also signed in to their Business account.
I hope this information helps and please keep me posted on your progress!
The instructions to OPT OUT do work ----- But my concern is that they (DB) may automatically turn is on.
Afterall this "enhancement" was installed w/o telling us that it is on and we have to manually turn it off. Another "enhancement" we didn't ask for nor want!
They just don't care about the customer base or ask our opinions. "They thinl they are our government & they know better. Same results!
I randomly check to make sure the "extension" optiion remains OFF. What a time consuming nightmare after I found they turned it on W/O telling me / us.
I suggested they survey the users asking who - if any - actually understand & use this useless option.
Since they don't seem to ever listen to anything this community mentions, they probably will also ignore this comment.
- Daphne
Hey peeps, just dropping in here for an update.
If you have turned off the system extension JB M.2, then it shouldn't be turned back on again by Dropbox without your input.
If you notice this occur again, then please don't hesitate to reach back out to me here and I'd be happy to look into this in more detail with you.
We do our best to monitor all the comments and feedback that we receive here on the Community, whether it's positive or negative.
I'm only a post away if anyone has any questions about this.
Thanks!
Daphne:
OK, per your comment, I STILL HAVE TO BE WATCHING YOU (DB) - how else will I know if you turn this STUPID option back on AGAIN, either by MISTAKE (YOU) or delibertly AGAIN w/o my permission?
Why can't you just let "US" control local copies with "Selective sync"? Like it was before you added this "enhancement horror"?
You didn't answer my suggestion to query the community to see if:
1) Anyone actually uses it.
2) How many want it removed to pervent it ever being activated.
You say you (DB) monitor these communitiy comments, BUT does DB react to them?
Lastly - notice I'm not complainin about the price increase unlike SO many others, BUT I pay less for other IT products (Micresoft, HP, etc.) and get phone support! ANY change we will gain this option W/O having to upgrade more?
JB
