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Whatever2018's avatar
Whatever2018
New member | Level 2
6 years ago

How can I completely disable Smart Sync?

How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What...
Account Settings
Desktop
FAQ
Sync
  • Walter's avatar
    Walter
    6 years ago

    Hey there Whatever2018 - how are you today?

    I'm sorry to hear you would like to opt out of Smart Sync. Depending on the account you're on now you can do it following the steps mentioned below:  

    Individuals that no longer wish to use Smart Sync can do so with the steps found in the following Help Center article: 

    https://www.​​dropbox.com/help/desktop-web/filesystem-integration#optout

     If you're the Admin of a Dropbox for Business team and you'd like to opt all members of your Dropbox Business team out of Smart Sync, I'd also suggest to see the following Help Center article specifically under the section "Dropbox Business team admins: how to opt out your whole team from the system extension":  

    https://www.dropbox.com/help/desktop-web/filesystem-integration#optout

    Also note that some of your team members may have connected a work and personal account. If you opt out your team from the system extension, team members won't be able to use Smart Sync on any personal devices (or personal accounts) where they're also signed in to their Business account.

    I hope this information helps and please keep me posted on your progress!

bondzinho's avatar
bondzinho
Helpful | Level 5

what a nightmare this is. i have disabled the system extension and it still isnt loading my files. HELLLLLLLLLPPPPPPP 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi bondzinho; sorry to hear that and I'll be glad to help look into this. 

 

Can you forward me a screenshot of the desktop app's status as shown within your computer's system tray/menu bar and another one of the content of your Dropbox folder just to check the syncing icons on your files? 

 

Thanks! 

  • JB M.2's avatar
    JB M.2
    Collaborator | Level 9
    5 years ago

    Why doesn't DB query all of us and ask WHO ACTUALLY UNDERSTANDS & USES THIS TERRIBLE OPTION. When you find out that NOONE does REMOVE IT FROM THE SYSTEM.   Selective sync is all anyone needs!

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